The reason? The programmers have decided to use the FIRST email entry field as the key value for Thunderbird to do network discovery. Thunderbird will acknowledge finding the server settings, all as described in the original post.Īt the bottom of EACH server field, IMAP and SMTP, change the login name to your real email address. Use the password field, place your actual password.ĥ) Click TEST. In your email address you MUST place a fake email that ends in. (Microsoft support is very level-1-ish and they will not do any digging until you spend 1-2 days providing irrelevant logs) If Instructure has any contacts they work with at Microsoft, I believe they need to get a conversation going with them on this issue, since it is clearly not specific to any one tenant based on the multiple reports in this thread and other threads.ĮDIT: We received similar word from our Canvas support case as others, that their product team is aware and working with Microsoft on a fix.There's no need to use any of the Outlook clients or add-ons, I have figured out the solution to get Outlook365 via GoDaddy to work on Thunderbird.Ģ) Delete ALL existing GoDaddy Office365 accounts PLUS their saved passwords from Thunderbird. I'm fairly confident that if I open a Microsoft support case, they will see these behaviors and say that it isn't Microsoft's fault, even though it technically is.
It looks like some weird combination of Canvas being the recipient address's domain, in addition to being over 93 characters long. This same behavior is seen in Chrome, Edge, and Firefox all the same. However, if I come up with a garbage address with some domain that doesn't really exist, there doesn't seem to be that same character limit. When is at the end, it will start having issues at 94 characters. (Albeit bouncing, but it will at least send.) But, if I truncate the address down to 93 characters or less, it no longer is in red, and it can be sent. If you try sending, it will not even do so, the "Send" button just does not respond. Desktop Outlook clients can respond to Canvas notifications just fine, but in Outlook on the Web, they do not even attempt to send.įurthermore, I can copy/paste the lengthy reply-to address, paste it into the "To:" field, and it will highlight itself in red showing that it will not be able to send.
I'm the O365 admin for our school, and we are seeing this same issue here as well.
0 kommentar(er)
